Terms and Conditions

Hunter & Barrel Loyalty App – Terms & Conditions

BY SIGNING UP TO THE HUNTER & BARREL (“PROGRAM”), YOU AGREE TO THESE TERMS AND CONDITIONS INCLUDING THE PRIVACY POLICY (“TERMS”), AS AMENDED FROM TIME TO TIME.

  1. The Hunter & Barrel (“Program”) is available at all Eastland & Whitford Hunter & Barrel restaurant.
  2. Participation in the Program is open to individuals with a unique mobile number and an Australian residential address.
  3. Individuals can become Hunter & Barrel loyatly Members (“Members”) by downloading the official Hunter & Barrel App (“App”) for compatible smart phones and devices and following the prompts to register and activate the App. A mobile phone number verification process is in place. To become a verified member you must verify your mobile number by entering the verification code sent to you as a phone message. Only a verified member can redeem cash-back credits and loyalty points (“Rewards”). Unverified Members can still earn rewards via the App but cannot redeem until the account is verified.
  4. Individuals under 16 years old must have parental/guardian approval to register for this Program and further, the parent/guardian of the individual must read and consent to these Terms and Conditions. Parents/guardians may be required by Hunter & Barrel to enter into a further agreement as evidence of consent to the minor registering for this Program.
  5. Upon verification an account will be created for the Member. Verified Members who initially became a Member with a physical membership card, will also be able to associate the existing membership card to the App account once they complete the App registration, this will enable them to accrue and redeem Rewards via the App. The Program allows one physical card (including loyalty cards and gift cards) to be linked to the App account maximum, please contact info@hunterandbarrel.com if you have any issue with linking the cards.
  6. There is a strict limit of one (1) registered Account per Member/person. Each account requires an independent mobile number that needs to be verified.
  7. You must advise Hunter & Barrel of any change of name, address, email or other details as soon as practicable after the change. Personal information Hunter & Barrel uses is only to communicate with Members and to provide with offers that Hunter & Barrel feels that Members may be interested in. Hunter & Barrel is not responsible for any loss of Hunter & Barrel Rewards or Benefits made available to Members in connection with any failure by you to notify Hunter & Barrel of any change in your details. Hunter & Barrel may require acceptable proof in relation to any change of details. Changes can be made directly via the App or by contacting the Hunter & Barrel Customer Service Team.
  8. Where redeeming Rewards at Hunter & Barrel, Verified Members must have enough Points to redeem against the full value of the item using the Rewards alone. Rewards are redeemed by presenting an App barcode associated with a verified account at the time of purchase. For Rewards, redemptions made in accordance with this clause, alternative payment methods should be used for purchase of other items not covered by Rewards redemption.
  9. Until otherwise advised by Hunter & Barrel, Hunter & Barrel membership is tiered according to your spend and interaction with Hunter & Barrel every consecutive period of twelve (12) month.
  10. Until otherwise advised by Hunter & Barrel, each Tiered membership entitles you to a different cash-back rewards percentage. Tier 1 (Gatherers Club) – Complimentary to join Tier 2 (Hunter’s club) – Minimum spend $1000.00 and accumulated 12,000 points.
  11. Until otherwise advised by Hunter & Barrel, ten (10) Points will also be awarded to a Member’s Account for each dollar spent by the Member in a Hunter & Barrel restaurant in Australia (excluding rewards redemption, complimentary items, and gift cards) on top of the cash-back credit. Points are accrued where payment is made, provided that the App barcode associated with the Account is scanned at the time of purchase. Tier 1 – 5% cash-back rewards Tier 2 – 10% cash-back rewards.
  12. All accrued Rewards & Entitlements will lapse if a member has not redeemed the Rewards within a period of twelve months. Hunter & Barrel will automatically deduct and invalidate Rewards from such an Account after every consecutive period of 12 months, with any accrued Rewards and other entitlements being forfeited. For example, you have earned $5 and 1000 points on 03/08/2017, if they are not redeemed before 03/08/2018, our system will automatically expire them and remove them from your account. For the avoidance of doubt, the Account will not be terminated and the Member will retain their Account even after their Rewards expire.
  13. The Rewards balances and special offers under this Program are not transferable, exchangeable or redeemable for cash. Rewards accrued in multiple Accounts cannot be merged.
  14. The Rewards will not be accumulated and can not be redeemed in respect of any purchases made through a third party delivery service or other items nominated or other goods or services nominated in these Terms and Conditions by Hunter & Barrel from time to time.
  15. It is each Member’s responsibility to ensure that the correct Rewards have been added or deducted for each eligible transaction. Individuals must notify Hunter & Barrel of any apparent discrepancy as soon as possible by contacting info@hunterandbarrel.com. Hunter & Barrel will not be able to add any missing Rewards related to transactions where a membership was not scanned by a Member.
  16. Hunter & Barrel is not liable for any unauthorised use of a Member’s account, Rewards, username or password by third parties, nor is it liable for unauthorised use of a reward code sent to a Member.
  17. No fees will be charged by Hunter & Barrel for the issue, registration, activation or use of the App. Members are responsible for any costs charged by their service provider for Internet access to use the App or access the Program website.
  18. Hunter & Barrel reserves the right, at any time, to verify the validity of Members, registrations, verification of accounts, and Rewards accrual and redemption (including a Member’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any Member who Hunter & Barrel has reason to believe has breached any of these Terms and Conditions, tampered with the registration, Rewards accrual/redemption and/or account verification process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Program. Errors and omissions may be accepted at Hunter & Barrel discretion. Failure by Hunter & Barrel to enforce any of its rights at any stage does not constitute a waiver of those rights. Hunter & Barrel legal rights to recover damages or other compensation from such an offender are reserved.
  19. Incomplete or indecipherable Member registrations or Reward redemption may, at Hunter & Barrel discretion, be deemed ineligible for this Program or deemed invalid.
  20. If there is a dispute as to the identity of a Member, Hunter & Barrel reserves the right, in its sole discretion, to determine the identity of the Member.
  21. Should a password be lost or forgotten, Hunter & Barrel verified Members should follow the reset password steps via the App, the password will then be sent to the nominated email address associated with the Account.
  22. Additional rewards and entitlements may be offered at Hunter & Barrel absolute discretion.
  23. Hunter & Barrel reserves the right and has absolute discretion to refuse a Hunter & Barrel loyalty membership should we believe that the use is unauthorised, fraudulent or otherwise unlawful.
  24. Hunter & Barrel reserves the right, in its absolute discretion, to suspend your membership in the event that large credit load accumulate on your Hunter & Barrel loyalty account pending investigation into the accumulation of that credit.
  25. Hunter & Barrel may terminate your membership if it considers you have used your Hunter & Barrel loyalty card fraudulently or otherwise in contravention of these terms and conditions or the law generally.
  26. Hunter & Barrel accepts no responsibility for any SMS, email or other mail not received by Members or for any delay in delivery due to technical disruptions or for any other reason.
  27. Hunter & Barrel is not responsible for any incorrect or inaccurate information, either collected at the time you registered as a Member or during the course of your Membership, either caused by a Hunter & Barrel employee in person or via phone or for any of the equipment or programming associated with or utilised in this service, or for any other technical error, or a combination thereof that may occur in the course of the administration of this service including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of Member’s contact details.
  28. Hunter & Barrel reserves the right to remove credit incorrectly or accidentally added to the Hunter & Barrel loyalty account, without notice to the Member.
  29. Hunter & Barrel may offer special offers to some or all Hunter & Barrel loyalty Members from time to time. These offers may include additional terms and conditions.
  30. Some Hunter & Barrel loyalty Members may be ineligible to redeem special offers because of their age or legal requirement. It is at Hunter & Barrel sole discretion whether to issue you with a special offer.
  31. To redeem a special offer, you must go to a participating Hunter & Barrel store and scan your Hunter & Barrel loyalty membership. All special offer values are inclusive of GST where applicable and are quoted in Australian dollars.
  32. Hunter & Barrel loyalty membership, special offers and discounts are non-transferable and are not redeemable for cash.
  33. All special offers must be redeemed on the dates specified in the relevant additional terms and conditions.
  34. All special offers are subject to availability, which may vary between Hunter & Barrel stores. Hunter & Barrel is not responsible if a special offer is not available on the day you come to redeem your special offer and you must release Hunter & Barrel, its related entities, franchisees and store operators from any claim and from all liability arising out of your inability to redeem such special offers.
  35. Hunter & Barrel is not liable for any damage whatsoever which is suffered (including but not limited to consequential loss) or for personal injury which is suffered or sustained, in connection with membership of the Hunter & Barrel loyalty or with any of the special offers, except for any liability which cannot be excluded by law.
  36. In all matters, all decisions of Hunter & Barrel with respect to the Hunter & Barrel Club and any membership thereof will be final and cannot be contested and the Member hereby agrees to accept such decisions.
  37. If for any reason this service is not capable of running as planned, including but not limited to infection by computer virus, bugs, tampering, unauthorised intervention or any other causes beyond the control of Hunter & Barrel which corrupts or affects the administration security, fairness, integrity or proper conduct of this service, Ribs & Burgers reserves the right at its sole discretion to cancel, terminate, modify or suspend the Hunter & Barrel Club.
  38. Members must not provide false or misleading information to Hunter & Barrel and must not alter, reproduce, disclose or in any way interfere with the details of other Members. Hunter & Barrel reserves the right at its sole discretion to disqualify or suspend and /or delete any credits or entitlements accrued by any Member who does not comply with these Terms & Conditions and may do so without notice to that Member.
  39. If for any reason the Program is inoperable (including but not limited to computer virus, bugs, tampering, unauthorised intervention, fraud, and technical failures), Hunter & Barrel reserves the right in its sole discretion to disqualify any individual who tampers with Hunter & Barrel systems, and to cancel, terminate, modify or suspend the Program. This includes causes beyond the control of Hunter & Barrel which corrupts or affects the administration security, fairness, integrity or proper conduct of this Program.
  40. Hunter & Barrel reserves the right to alter the Terms and Conditions of the Program without prior notice. This Program, including any offer or promotion conducted under the Program, will continue until such time it is terminated by Hunter & Barrel. Should the Program be suspended, cancelled or altered at any time Hunter & Barrel will notify Members via email or the relevant section of the Hunter & Barrel website.

The cancellation, use and disclosure of personal information is governed by Hunter & Barrel Privacy Policy. You hereby authorise Hunter & Barrel to disclose your information to franchisees or related companies of Hunter & Barrel and to other parties for the sole purpose of operating and maintaining the Hunter & Barrel loyalty.