Dining Rewards Privacy Policy
Privacy Policy
We want you to know that you can trust us with your personal information, and that we respect your privacy and rights in relation to your personal information under the Privacy Act 1988 (Cth) (“Act”) including the Australian Privacy Principles contained within schedule 1 of the Act.
What is your personal information?
In general terms, “personal information” includes any information that can be used to personally identify you, such as your name, address, mobile phone number, email address, date of birth and profession or occupation.
Who are we?
The Dining Rewards Club (“DRC”) is an affiliated entity with Seagrass Boutique Hospitality Group (“Seagrass”) under the corporate group, Seagrass Holdco Pty Limited ABN 91 634 224 936.
What personal information does The Dining Rewards Club collect or hold?
Dining Rewards Club may collect or hold personal information that you provide directly to us during any of our dealings, transactions or interaction. This may include:
- Your contact details such as name, age or date of birth, address, phone numbers and email address;
- Any information you provide to us as a result of any dealing, transaction or interaction (for instance any feedback or requests for information);
- Details of the menu items you have purchased from us, the date and time of your order and the amount charges;
- Location information if you permit our application to access location services through the permission system in your mobile device;
- Any information you submit for the purposes of joining the Dining Rewards Club Programme or collected as part of the administration of any such program;
- Any information you submit for the purposes of managing your Dining Rewards Club account or preference centre;
- We may also collect and hold statistical information regarding the use of our website or application which may include your computer’s IP address, access dates and times, browser type and pages visited.
Dining Rewards Club may also collect or hold other information you have provided to us which can be used to identify you as a result of any dealing, transaction or interaction with us which is not specified above.
If at any time you provide the personal information of another person to us, we will take it as implied consent. Therefore, you must ensure that that person has read and understood this policy and consents to that personal information being used and disclosed by us for the above purposes.
Why do we collect your personal information and what do we do with it?
Dining Rewards Club collects your personal information in order to give you the best possible level of customer service, and to:
- Provide you with certain content, products or services requested by you;
- Confirm your identity;
- To respond to customer enquiries or complaints;
- To maintain our relationship with you;
- Allow you to use and enjoy the functionality of our website or application;
- Enter you into and administer promotions or competitions;
- Manage your orders and facilitate payment;
- Contact you with direct marketing materials and personalised communications;
- Provide, maintain and improve our products and services;
- Compile and analyse statistics and trends;
- To comply with any law, rule, regulation, determination, decision or direction of a regulator, or in co-operation with any governmental authority;
- Provide you with relevant direct marketing materials with your consent when you use a website or application or those of a third party; or
- For any other reasonable purpose made known to you at the time your personal information is collected.
How does Dining Rewards Club collect your personal information?
We collect your personal information directly from you. We may also collect it in other ways including:
- Through your access and use of our website or application;
- In-store by registering for our loyalty rewards or any other programs;
- By phone or email, or via social media;
- Through participation in our DRC Programme or other promotions; or
- When you complete an application or purchase order.
Dining Rewards Club will not collect or monitor any personal information about you without your consent, including as provided in this privacy policy.
Cookies
As you navigate through our website or use our application, we may also collect your personal information through the use of cookies. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. Cookies allow us to recognise your computer so you don’t see the same requests each time you access our website or application. It also helps us keep track of the products, promotions and services that you like or that you have been a part of so that, with your consent, we can update you about new exciting products and promotions that you might be interested in.
We also use cookies to measure traffic patterns on each area of our website so that we can improve our online products and services.
If you do not wish to receive cookies, you can change the settings on your browser so that your computer does not accept them. Please note, if you refuse cookies, you may not be able to use the full functionality of this website. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information.
Mobile application permissions
Mobile platforms such as iOS and Android generally define certain types of information or data that applications cannot access without your consent. Each platform has its own permissions system for obtaining your consent. For example, the iOS platform generally alerts you the first time an application wants permission to access certain types of data, such as location services, and will let you choose whether or not to consent to that request. Android devices will generally notify you of the permissions that an application seeks before you first use the application.
You can control these permissions through your device settings. For more information, please contact your device provider or refer to the user manual for your device.
What happens if we can’t collect your personal information?
If you choose not to provide us with the personal information described above, we might not be able to provide you with information about products, services, discounts or special promotions that you may be interested in.
In addition, we may be unable to tailor our website or application to suit your preferences and your experience of our website or application may not be as enjoyable or useful.
Who can we disclose your personal information to?
We may disclose your personal information to:
- Our employees, our franchisees, our affiliates, our grouped entities, contractors or service providers for the purposes of operation of our website or our business, fulfilling your requests, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
- Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
- Any organisation for any authorised purpose with your express consent.
Your personal information will not be shared or disclosed other than as described in this Privacy Policy.
Links to other sites
Our website or application may, from time to time, offer links to sites that may be of interest to you but which are not operated by Dining Rewards Club. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices.
If you visit one of these linked websites, you should review their privacy and other policies. We are not responsible, nor do we accept any liability, for the policies, practices and conduct of other companies linked to any Dining Rewards Club website or mobile application.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. By agreeing to this Privacy Policy, you expressly agree to receive marketing material from the Dining Rewards Club together with any of its affiliated entities. These communications may be sent in various forms, including mail, SMS, push notifications and email, in accordance with applicable marketing laws.
If you indicate a preference for a method of communication, we will try to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us by using the opt-out facilities provided in the marketing communications. Please note you might still receive non-marketing related communications related to any of your dealings, transactions or interactions (for instance any feedback or request for information).
We do not provide your personal information to other organisations for the purposes of direct marketing.
How can you access and correct your personal information?
You are in control of any personal information you provide to us. If you would like to access, review, correct and/or delete the personal information we hold about you, you can let us know by contacting us using the contact details set out below.
If requested, we will take all reasonable steps to delete your personal information, except where it is required for legal reasons.
Security
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Keeping your Information Safe
We ensure our staff are adequately trained in how to keep your information safe and secure. We use a secure network and buildings to hold your information.
We aim to keep your information for as long as we need it. We store your information in either hard or electronic copies in secure buildings and systems, or using a trusted third party.
What is the process for complaining about a breach of privacy?
If you have any questions about this privacy policy, or any concerns or a complaint about how we have collected, used, stored, handled and/or disclosed your personal information, please contact us, preferably in writing, using the contact details set out below.
We will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Contacting us
The contact details for your feedback are as follows:
Seagrass Boutique Hospitality Group
Phone: (02) 8767 9400
Post: PO Box 3157, Rhodes NSW 2138
Address: Suite 102, Level 1, 3 Rider Blvd, Rhodes NSW 2138
Changes to our privacy policy
We may change this privacy policy from time to time. We will post any updated versions of this privacy policy on our website. However, any changes will not be retroactively applied and we will not change how we handle previously collected personal information.
The Dining Rewards Club (DRC) is a diners loyalty program that consists of multiple restaurant brands and locations in Australia. You can easily earn Cashback, Rewards and access multiple Offers to use at any participating restaurants (6HEAD, The Meat & Wine Co, Ribs & Burgers, Italian Street Kitchen and Hunter & Barrel). As DRC launches for the first time, the participating restaurants will become available in DRC one brand at a time, starting with 6HEAD. We will notify all members every time a new brand joins the DRC program.
DRC Members earn Cashback every time they dine at any of the participating restaurants. Cashback can be accumulated and redeemed towards future transactions.
DRC Members also get a $10 Welcome Reward just for joining, and a Birthday Reward on their birthday month – plus access to exclusive Rewards and Offers!
Registering to DRC is free and easy. Simply go to diningrewards.com.au on any browser and follow the quick steps to create an account. If you’re on your mobile, you can save the website as an App by clicking on “Add to Home Screen” for easy access.
To make the process easy and efficient for you, as well as safe and secure, there is no need to create a password. Each time you login to your account, you will be sent a one-time verification code to your mobile to verify and access your DRC account. You do not have to follow this process every time you access the app, only when you actively log out and want to log back in.
Simply login to your account and go to the ‘Menu’ option to manage your details under ‘My Account’. From here, follow the prompts to edit your name, email address and State/Postcode. If you have a new mobile number or have incorrectly entered your birth date, you will need to contact Support to have this updated.
Cashback is earned and redeemed by scanning your DRC App at the time of payment in-store. To ensure your account is safe and secure, Staff may request proof of identity when redeeming Cashback, so it is best you are present when using an account registered to your name.
If you wish to deactivate your account, you can do so by contacting Support via the DRC App or at [email protected] Just remember, once your account is deactivated you will lose all accrued Cashback, Offers, Rewards and any Benefits. If you wish to rejoin later, simply complete the registration process again, however a second Welcome Reward will not be issued again.
Once you have completed the registration process, you will be eligible to earn and accumulate Dollars (‘Cashback’) on every qualifying transaction when you scan your App at the time of payment at any of the DRC participating restaurants. Cashback is earned on the net amount paid in a transaction (excluding promotional items, discounts, vouchers, offers, tips, Cashback redeemed, GST or gift cards), and available to be redeemed off future transactions. DRC members are entitled to a Cashback earn rate.
Cashback has a rolling 12 months expiry date from the day of accrual, which is when you dined with us. It’s a great reason to visit any of our participating restaurants, enjoy a meal and redeem!
You can earn and redeem your Cashback across any of DRC’s participating brands and restaurants in Australia. That means you can enjoy the taste of all our restaurants and be rewarded anywhere (includes The Meat & Wine Co, 6 HEAD, Ribs & Burgers, Italian Street Kitchen and Hunter & Barrel). Cashback can only be earned and redeemed in-store, it is not available through online ordering or delivery.
We love to reward our Members! DRC issues a Welcome Reward and Birthday Reward to all members plus ongoing surprise & delights, so keep an eye out for exclusive Offers to redeem in-store.
- Welcome Reward – New members receive an introductory $10 Cashback Reward to be used at a participating restaurant of your choice. The Cashback Dollars are issued on the day of registration, so make sure to book in your reservation!
- Birthday Reward – All members receive a Birthday Cashback Reward in their account on the 1st day of their Birthday month. Make sure your account is updated with your birth date at least one month prior to your birthday to ensure you don’t miss out.
- Ongoing Offers – Make sure to check the Offers section of your app regularly to not miss out on any of our Offers, like bonus Cashback days!
Yes! Treat your Cashback as a payment type towards your net bill amount (excluding promotional items, discounts, vouchers, offers, tips, Cashback Dollars redeemed, GST or gift cards). After your Offer has been applied, such as a free burger, you can redeem your existing Cashback balance on the remainder of your bill. If you still have a balance owing on your bill, you will then earn Cashback on that amount. Only one Offer can be redeemed per transaction. Purchases of promotional items and/or discounted items or items purchased using vouchers or gift cards will not accrue Cashback.
If you’re a Qantas Frequent Flyer and DRC Member, you will only be able to use one program per transaction – you either earn and/or redeem Qantas Points or DRC Cashback. Our payment system in-store will offer you both selections for you to choose.
All you need to do is click on the ‘Bookings’ option along the bottom menu in the App, pick your venue of choice and follow the prompts to make your reservation.
Everytime you login to the DRC App, a verification code will be sent to your mobile. It only takes a few seconds, however if you don’t get the SMS, make sure to check your correct mobile number is typed in and press the ‘Resend Code’ button to try again. If the code still doesn’t reach you, please contact Support at [email protected]
While you will need to sign up again on the new and improved DRC loyalty program, we have made the process super simple. Plus, you still get the $10 Welcome Reward! Make sure to sign up to DRC via diningrewards.com.au on any browser, using the same mobile number from your old loyalty account – then leave the rest to us! If you sign up to DRC with a different mobile number as your previous loyalty account, please contact Support at [email protected] so we can manually transfer over any old unused Cashback. Your previous Cashback balance from any old participating brand’s loyalty account will be transferred to your new DRC account within 7 days. Please note that any old loyalty account rewards will be forfieted. The good news is, the new DRC program will have even more exciting offers and rewards coming your way!
We want you to know that you can trust us with your personal information, and that we respect your privacy and rights in relation to your personal information under the Privacy Act 1988 (Cth) (“Act”) including the Australian Privacy Principles contained within schedule 1 of the Act. Refer to our DRC Privacy Policy for more information.
If you’ve had no luck finding what you need, simply contact Support via the App or email us directly at [email protected]
